Drug and Alcohol

AccessHC Drug and Alcohol Service

Access Health and Community (formerly Inner East Community Health or iehealth) is a leading provider of alcohol and other drug (AOD) services in the Inner Eastern suburbs of Melbourne. We provide a range of specialist AOD services to the community from our Hawthorn and Doncaster East clinic, including:
• Specialist assessment and referral
• Individual counselling for adults and young people
• Outreach support for young people (aged 12-21 years)
• Information, counselling and support for families affected by substance use
• Peer support groups
• Needle and Syringe Program
• Case management and care co-ordination
• Assessment and treatment for forensic clients
• Providers of AOD treatment for eligible DVA card holders
• Education and training for schools and community organisations

All our services are free and confidential.

We work with people who are having problems with both legal and illegal substances, such as:
• Alcohol
• Cannabis
• Amphetamines and psychostimulants (such as ice, speed and cocaine)
• Heroin, codeine and other opioids
• Benzodiazepines and other prescription medications
• Hallucinogens
• Inhalants
• Tobacco
• Synthetic substances


If you would like to talk to someone about your substance use, or you’re worried about someone else’s substance use, please call us on 9810 3035.

For 24 hour information and advice about alcohol and other drugs, contact:
• Directline – ph 1800 888 236
• Youth Drug and Alcohol Advice (YoDAA) – ph 1800 448 685
• Family Drug Help – 1300 660 068
• Family Drug Support – ph 1300 368 186

Anyone experiencing problems relating to substance use can access our service, regardless of your age or what suburb you live in. We are based at Hawthorn and Doncaster East Mon-Fri 9am-5pm. You do not need a Medicare card or GP referral to access our service. We are a registered provider of alcohol and drug services for the Department of Veteran Affairs. All our services are free.


AccessHC Alcohol and Drug Service recognizes the valuable role that peer support can play in recovery. We run a peer support group at our Hawthorn clinic every Friday from 10-11.30am for people who have problems with substance use and want to share experiences and hope with others. The group is run by trained peer facilitators with a lived experience of substance use.
We also work closely with a number of family support services and can direct you to local AOD family support groups that are provided after hours.
To find out more about our peer support group, please phone us on 9810 3035.


The secondary NSP at AccessHC aims to reduce the spread of blood-borne viruses and other harms by providing free needles and syringes, sharps disposal containers, sterile swabs, condoms and water-based lubricant to all members of the community. Clients can also return used needles and syringes for safe disposal. The NSP is an anonymous service which operates at our Hawthorn and Doncaster East clinic during business hours.


AccessHC Alcohol and Drug Service works closely with schools in the Inner East region to provide secondary consultation, advice, information and education about drug and alcohol issues. Our clinicians deliver clinical and educational programs to local schools to help young people to make informed choices about substance use, look after each other and minimise the harms associated with youth substance use.
We also offer community presentations and training’s on a range of topics relating to substance use.
To book a school education or other training program, please phone us on 9810 3035 to discuss your needs.


AccessHC Alcohol and Drug Service is part of the ECADS partnership (Eastern Consortium of Alcohol and Drug Services) which provides alcohol and other drug services in the Inner East Region of Melbourne. You can contact the ECADS intake and assessment service for the Inner East on 1800 778 278.
AccessHC Alcohol and Drug Service is part of the EDAS partnership (Eastern Drug and Alcohol Service) which provides youth and family services across the Eastern Region of Melbourne.




What happens in counselling.
What happens in family counselling.
A Bitter Pill to Swallow: Prescription medication resource for GPs and pharmacists (.pdf)
A Bitter Pill to Swallow: Prescription medication resource for consumers and community members (.pdf)

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